By Michael Bayer
Reshape your global with computing device telephony
the prevailing cell infrastructure is instantly being changed with items, platforms, and suggestions in line with off-the-shelf computing device expertise. Michael Bayer's desktop Telephony Demystified offers every thing you must benefit from customizable telephony expertise. ideal for everybody from name heart managers, community planners, and CIOs, to telecom engineers, this is often the one-stop, plain-English educational and reference booklet in this sizzling subject. You'll locate concept-clarifying illustrations and many solutions and insights into this key know-how region, together with:
a whole framework for designing and comparing items, companies, and recommendations in accordance with all appropriate CT criteria requisites
a radical rationalization of CTI and the way to enforce and expand name processing performance
assurance of media providers applied sciences together with Text-to-Speech (TTS) and automated Speech reputation (ASR)
built-in motives of either conventional and next-generation switching textile know-how akin to IP telephony
Real-world eventualities that display how CT know-how can increase enterprise and daily lifestyles
Read or Download Computer Telephony Demystified: A Self-Teaching Guide PDF
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Additional info for Computer Telephony Demystified: A Self-Teaching Guide
CT Solution Examples 13-1 Screen-based Telephony Solution Scenario 13-2 Mobile CTI Solution Scenario 13-3 Power Dialing Solution Scenario 13-4 Personal Telephone System Solution Scenario 13-5 Personal Telephone Agent Solution Scenario 13-6 Interactive Voice Response Solution Scenario 13-7 Help Desk Solution Scenario 13-8 Call Center Solution Scenario 13-9 Internet Telephone System Solution Scenario 13-10 Call Center Solution Scenario Acknowledgments Thank you to Mark Hume, Bob Papp, Frederic Miserey, Mike Spieser, Jean Michel Karr, John Stossel, Susan Schuman, and all the other members of the extended MTA team that got this ball rolling.
If you are interested in developing CT products, you may also wish to consult the bibliography at the back of this book for a list of other valuable development documentation. The pace of new product development in the world of telephony and CT is so rapid that productspecific information is not included here; it would become obsolete far too quickly. com. com/book. Chapter 1 What Is Computer Telephony? Telephones and computers indisputably are the two technologies that most greatly impact every aspect of our daily lives.
A computer working on your behalf can take actions independently, so it effectively becomes your assistant. With CT technology, this means your computer can screen calls, handle routine requests for information without your intervention, and interact with callers in your absence. As shown in Figure 1-1, CT technology not only gives you full access to telephony technology, it actually amplifies its utility! The following examples illustrate how computer technology has the power to amplify the power of telephony and make it more accessible.