By Martin White
Is your company speedily collecting additional info than you know the way to control? This ebook is helping you create an firm seek resolution in line with greater than simply know-how. writer Martin White indicates you the way to devise and enforce a controlled seek setting that meets the desires of what you are promoting and your staff. study why it is important to have a committed employees deal with your seek expertise and help your clients. in a single survey, ninety three% of executives stated their association is wasting profit simply because they are not totally capable of use the data they acquire. With this e-book, enterprise managers, IT managers, and data execs can maximize the price of company details and knowledge resources.
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Additional info for Enterprise Search
This is because it can so easy to move away from the core subject of the interviews and get into specifics of design and content that are then difficult to scale up to a set of user requirements. In setting up user interviews it is easy to think in terms of departments or roles, but in specifying search requirements some lateral thinking is called for. Some important categories of users that are often overlooked in the interview pro‐ gramme include: • Personal assistants to directors and senior managers • Employees who have recently joined the organization, not just because they will be coping with the usual induction issues but also because they may have experience of how search is delivered in their previous organization • Employees with a background in the sciences, law and medicine who will be familiar with large-scale information systems from their time at college, and during the course of their careers.
Four categories of user requirements Team Meetings One of the critical success factors in search is gaining an understanding the user context. Search logs may disclose what search terms have been used, but not why they were used. Every organization has team meetings, though increasingly these are virtual team meet‐ ings, which require substantially more planning. Teams tend to have regular tasks, such as providing monthly status reports on new projects, revising corporate policies and tracking the activities of competitors.
If there are existing search applications then the good news is that there will hopefully be some useful search logs and user experience. The bad news is that users will have found ways to get the best of the current search applications, and if search really is important to the organization there will be some reluctance to face the prospect of learning a new application. Before any user requirement work is undertaken it is essential to have a good commu‐ nications strategy that keeps everyone informed about the progress of the project.