Download Implementing IT Processes: The Main 17 IT Processes and by Lionel Pilorget PDF

By Lionel Pilorget

Information expertise performs an incredible function in our society. as a result of procedure integration and method automation, a firm has to depend on performant details platforms. to accomplish this goal, it is very important have correct IT techniques in position at the one hand to make sure present operation and nevertheless to allow the profitable creation of latest applied sciences. as soon as IT tactics are outlined and defined, interrelations come into sight, which enable to realize a suitable point of maturity.

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Additional resources for Implementing IT Processes: The Main 17 IT Processes and Directions for a Successful Implementation

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As indicated above, it is essential when working with the model to carefully define all of the dependencies that exist between the processes because it will not be possible to represent all of the relevant IT procedures in a single flow chart. A distinction can be made in this context between exogenous and endogenous factors. , budgeting) as well as all interactions with users and customers. , budgeting) Human resource management Security policy Customer needs User needs In contrast, endogenous factors include all of the process dependencies that exist between the various IT processes.

In Fig. 1 six exogenous factors are mentioned (enterprise strategy, finance & controlling, human resources management, security policy, customers, and users). In order to understand the individual process dependencies, it will be helpful to first examine them from the perspective of the strategic, tactical, and operative levels before then going on to describe them in greater detail for each functional group as a means of gaining a better understanding of the intimacy of the process interactions.

The following two roles are defined for IT user level: Key IT user IT user The following four additional roles are defined to account for cross-enterprise functions: CFO Finance & controlling Human resources management Quality control These four roles are then assigned to the senior management. Roles in the IT organisation are shown in Fig. 4. The following six roles are defined for the senior IT management level: • CIO • Service manager • Project portfolio manager • IT architect • Application development manager • IT operations manager • Application expert • System owner • Configuration manager • Help desk agent • 2nd level support agent • Problem owner • Task force member Fig.

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